Taking payment upfront helps protect you from last minute cancellations and no-shows
- Click on settings
- Click on payments
- Select payment methods & deposits. Here you can choose your default settings for payments and deposits.
- Set your preferences for taking payments. You can set different preferences for new and existing clients by changing the toggle at the top. You can choose between taking a percentage or fixed amount.
Note: new clients are clients not in your Solo client book.
At checkout - recommended
How this works:- The client will input card details when they request the booking on your website.
- We will hold the funds on the clientβs card.
- The charge will be processed when you confirm the booking.
- You have 6 days to confirm, or the booking will be declined.
- If you decline the booking, your client will receive an instant refund, and no payment processing charge will apply.
- This method is recommended to protect against cancellations, no-shows and lost income.
Upon approval
How this works:- Clients can request to book via your website without entering their card details.
- When you approve the booking, the client will receive a secure link to pay in their booking confirmation email.
- You can override this on a per-booking basis when confirming the booking.
- Client saved card (only available if an online deposit was paid either at checkout or upon approval)
- In-person using a QR code
- Card payment via a secure link
- Manual payment (e.g. cash or BACS)
Collect the remaining payment at the booking
Once the booking has been completed you can decide how to collect the outstanding payment:
- Client saved card (only available if an online payment has been taken previously)
- In-person using QR code
- Card payment via a secure link
- Manual payment (e.g. cash or BACS)
π₯ Tip - We strongly recommend taking deposits upfront to protect yourself from lost income in the event of a last-minute cancellation or no-show. This is also particularly useful for new clients.